Having Issues?

We want to make sure your experience with our books is as pain free as possible. But with all the amazing technology comes some issues. If you don’t see your issue & solution below here, please contact hope@hopestoneauthor.com and we’ll be glad to assist you further.

I didn’t receive my books

If you missed the link to download on our confirmation page, have no fear! Just after you received your emailed receipt you should have received an email from help@bookfunnel.com. If you did not, check your junk/spam folder.

Alternatively, you can login or create an account with BookFunnel where all your purchases will be if you use the same email address you used at check out. Click here to be redirected to their site. 

If you didn’t receive a receipt and don’t see the purchases in your BookFunnel account, there’s a good chance you mistyped your email at checkout. Please email hope@hopestoneauthor.com with the correct email address and name you purchased the book(s) under and we can resend the links. 

 

Hey wait, I didn’t know these were e-books

Currently, we only have e-books for sale in our store. No e-reader? No problem, our partner BookFunnel does offer you ways to read directly in your browser or to download a PDF file, which is viewable on almost all devices. 

Still really want paperbacks? No problem! You can find paperbacks on Amazon.

To Buy on Amazon click here.

If you’d like a refund, please contact our shop customer service within 5 days of your purchase at hope@hopestoneauthor.com and we’d be glad to offer a refund. 

 

I found my Download link but when I click on it, it says it has expired

Links are only active for 2 weeks from the date of purchase due to BookFunnel's policy.  If you email help@bookfunnel.com they are able to reset the links for you. Bookfunnel can easily help you when you contact them with your order number & email address you used to purchase the books.

 

I clicked on an Ad and thought I was getting a discount, but it’s not there when I check out. 

A couple of things could have happened here. 

• Many of the links in our ads are specific to the deal offered. If you removed 1 or more of the items from the cart,  it may no longer be available for the discount.
• If you’ve come to our store before, this could be a cache issue on your browser. We suggest trying the link in a private/incognito window to complete your purchase.  OR, try clearing your cache from your browser's settings